Privacy Policy

When you book or ask about a rental, we collect:

• Your name, email address and phone number.
• The event or delivery address, city and ZIP code.
• Booking details: event date and times, event type, setup surface, access notes, any message you send, and the rentals and add-ons you choose.
• Payment status and amounts paid or due.
• Anything you tell us when you call, text or email us.
• Photos our crew may take of the setup at your event address.

Card payments are processed by Stripe. Your card number goes directly to Stripe; we never see or store full card numbers. Stripe tells us whether a payment went through and for how much.

We use your information to confirm and manage your booking, work out the delivery distance and fee, schedule delivery, setup and pickup, send booking confirmations, receipts and reminders, contact you about your event (including weather changes), answer your questions, and keep the business, tax and legal records we need.

We share information only with the service providers that help us run the business:

• Stripe processes online card payments.
• Lovable, our website platform, hosts this site and our booking records and sends our booking emails.
• The companies that build and maintain our booking software, who can access booking records only to support it.
• Address lookup services (the U.S. Census Bureau geocoder, OpenStreetMap Nominatim and the OSRM routing service) receive the delivery address you enter so we can calculate the delivery distance.
• Google Maps: our pages show an embedded Google map and link to our Google Business Profile, and our crew uses Google Maps to plan delivery routes to event addresses.
• Instagram and other social sites receive information only if you click a link to our profile there.

We may also share information if the law requires it, or to protect our rights, our customers or the public.

We do not use Google Analytics, Google Ads, the Meta (Facebook) Pixel or other advertising trackers on this site. Our website platform records basic visit statistics, booking-step events (for example, that a checkout started or a payment succeeded or failed) and error reports, so we can keep the site working.

This site uses your browser's storage to remember your cart, event date, city and language between pages. Staff accounts use a sign-in session. Stripe's payment form may set its own cookies to prevent fraud, and the embedded Google map may set Google cookies. You can clear cookies and site data at any time in your browser settings; the cart and checkout may not work without them.

We keep booking records for as long as we need them to provide your rental and to meet our business, tax and legal record-keeping needs.

You can ask for a copy of the information we hold about you, or ask us to correct or delete it, by contacting us at Nicholas.perrone2412@gmail.com or (281) 985-5867. We may need to keep some records where the law requires it.

This website is meant for adults booking rentals. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

We limit access to booking records to the people who need them and use our providers' security protections. No website can be guaranteed completely secure, so please contact us if you think your information has been misused.

We may update this policy from time to time. The date at the top shows when it last changed. See also our Terms & Rental Agreement and Refund & Cancellation Policy.